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FREQUENTLY ASKED QUESTIONS

Who is Porcupine Family?

Welcome to Porcupine Family, your new favorite online hub for all things print-on-demand! Established in 2023, we’re the fresh faces on the block, but don’t let our company’s year fool you. With over five years of expertise in shirt printing tucked under our belt, we’re old souls in delivering quality and satisfaction.

At Porcupine Family, we’re more than just a brand. We’re a vibrant collective of daring young spirits, united by our love for pop culture – from the silver screens to the echoing arenas of sports and the evocative world of music. Our passion? Crafting pieces that aren’t just products but extensions of your personality. Whether it’s clothing that speaks your mind, accessories that accent your day, or decor that tells your story – we’re here to make it all about you.

We believe that fashion is the ultimate form of self-expression, and you deserve apparel that’s as unique as you are. That’s why we’ve curated a vast selection that not only follows the trends but sets them. Want to stand out? Our customizable options are your canvas – add your name, imprint your images, or design a one-of-a-kind product that’s as individual as your fingerprint.

Porcupine Family isn’t just a brand; it’s a community. It’s a space where creativity meets individuality, where you’re free to be you, in all your distinct glory

How to track my order?

You will get a confirmation email with a tracking number so that you can keep an eye on your order anytime! Please be patient for 5-7 days while the carrier gets your package ready. You can track your order at this link: Tracking Order

If you check your package and there is no information yet, don’t worry. It just means the carrier hasn’t updated your parcel status yet. When the parcel is in the system, you will see the tracking events on the tracking page.

If it is past your expected arrival date, please let us know, and we will sort it out for you

How long does shipping take?

+ Processing Time: 1-3 Days (Including Saturday and Sunday)

+ Production Time: 3-7 Business Days (Depends on your product: 2D printing, 3D printing)

+ Standard Shipping: 5-10 Business Days

Learn more on our Shipping Information page

What payment methods do you accept?

You have many options to pay for your order:

Credit Cards: You can use your Visa, American Express, Mastercard, or Discover card via Stripe, our secure payment platform.

Debit Cards: You can also use your debit card with the Mastercard or Visa logo. If you have a pre-paid debit card, make sure you register it before you use it online. You can find out how to do this on the card or by contacting their support teams.

PayPal: PayPal lets you link your bank account or credit card to your personal account for easy checkout.

Please note that some Paypal orders may take 1 more week for verification and processing. We will let you know if your order is delayed

How do I get a return or refund?

Please contact us via email: [email protected]

Learn more on our Return & Refund Policy page

Have a question? Feel and free to reach us